At Hutte, we follow these three commitments.
1. Service Availability
The services of the Hutte software are available at least 99.9% of the time.
2. Support Response Time
Hutte ensures response times in accordance with your plan or contract, ranging from 4 to 48 hours.
3. Support Hours
Standard Business Hours are Monday to Friday, 9:00 AM to 5:00 PM CET (Central European Time). Extended SLAs are available upon request.
If you have any questions or concerns about the SLA, please contact our support team via support@hutte.io, or use our support chat, which is available within the product and on our website at hutte.io.