Hutte

Service Availability: The service will be available at least 99.9% of the time during CET Business Hours. This excludes any planned maintenance or scheduled downtime. The SaaS provider will provide notice of any planned maintenance or scheduled downtime at least 24 hours in advance.

Support Response Time: Hutte guarantees a response time of no more than 4 hours to its customers, for all support requests submitted during CET Business Hours.

Support Hours: CET Business Hours are Monday to Friday, 9:00 AM to 5:00 PM CET (Central European Time).

1. Service Availability: The service will be available at least 99.9% of the time during CET Business Hours. This excludes any planned maintenance or scheduled downtime. The SaaS provider will provide notice of any planned maintenance or scheduled downtime at least 24 hours in advance.
2. Support Response Time: Hutte guarantees a response time of no more than 4 hours to its customers, for all support requests submitted during CET Business Hours.
3. Support Hours: CET Business Hours are Monday to Friday, 9:00 AM to 5:00 PM CET (Central European Time).

If you have any questions or concerns about the SLA, please contact our support team via <a href="mailto:support@hutte.io" rel="nofollow noopener noreferrer" target="_blank">support@hutte.io</a>, or use our support chat, which is available within the product and on our website <a href="https://hutte.io/" rel="nofollow noopener noreferrer" target="_blank">hutte.io</a>.

Service Level Agreement

hutte.io

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you