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Service Level Agreement
Service Level Agreement

How to get support

Harald Mayer avatar
Written by Harald Mayer
Updated over a year ago

  1. Service Availability: The service will be available at least 99.9% of the time during CET Business Hours. This excludes any planned maintenance or scheduled downtime. The SaaS provider will provide notice of any planned maintenance or scheduled downtime at least 24 hours in advance.

  2. Support Response Time: Hutte guarantees a response time of no more than 4 hours to its customers, for all support requests submitted during CET Business Hours.

  3. Support Hours: CET Business Hours are Monday to Friday, 9:00 AM to 5:00 PM CET (Central European Time).

If you have any questions or concerns about the SLA, please contact our support team via [email protected], or use our support chat, which is available within the product and on our website hutte.io.

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