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At Hutte, we follow these three commitments.

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1. Service Availability

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The services of the Hutte software are available at least 99.9% of the time.

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2. Support Response Time

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Hutte ensures response times in accordance with your plan or contract, ranging from 4 to 48 hours.

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3. Support Hours

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Standard Business Hours are Monday to Friday, 9:00 AM to 5:00 PM CET (Central European Time). Extended SLAs are available upon request.

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<aside> <img src="/icons/flash_yellow.svg" alt="/icons/flash_yellow.svg" width="40px" />

If you have any questions or concerns about the SLA, please contact our support team via [email protected], or use our support chat, which is available within the product and on our website at hutte.io.

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